By European Union Regulation  from 15th February,2016, it will be possible to resolve disputes regarding online shopping across the EU through the ODR platform, which you can access here. If you encounter a problem while shopping online within the EU (defective product, inability to replace product, etc.), you can file your complaint in the quicker and easier way at the link above. The platform can be used by both consumers and traders, and can be filed in any of the 23 official EU languages.